FAQ

Q. What are the Park District office hours?

A. Administrative Office hours are:

Monday-Friday, 8:30 am-5 pm

Extended Evening Hours Wednesday, 8:30 am-7 pm (April-July)

Saturdays, 9:30 am-NOON (April-July)

Sunday, Closed

Phone: 815.459.0680

Fax: 815.477.5005

Program Weather Hotline: To receive text (SMS) and email alerts, log on to rainoutline.com.

The Crystal Lake Park District Administrative Office will be closed on the following holidays. In addition, these closed dates are listed on the website calendar of events.

Tuesday, January 1, 2019

Monday, February 18, 2019

Monday, May 27, 2019

Thursday, July 4, 2019

Monday, September 2, 2019

Thursday, November 28, 2019

Friday, November 29, 2019

Tuesday, December 24, 2019

Wednesday, December 25, 2019

Tuesday, December 31, 2019


Q. How do I register for an activity or event:

A. Visit our registration page for complete details and links for current season.

5 Easy Ways to Register

Online

Log onto crystallakeparks.org and click the Rec Trac logo. New users will need to create an account. Established users will be directed to enter name of user and password. NOTE: IF YOU ARE REGISTERING WITH AN IPAD, POP UP WINDOWS MAY NOT PROPERLY DISPLAY.

Walk In

Crystal Lake Park District

1 E. Crystal Lake Avenue, Crystal Lake, IL 60014

815.459.0680

Monday-Friday, 8:30 am-5 pm

Extended Evening Hours Wednesday, 8:30 am-7 pm

Saturday, 9:30 am-Noon (April 6-Aug 10, 2019)

Sunday, Closed

Mail-In

Crystal Lake Park District

1 E. Crystal Lake Avenue

Crystal Lake, IL 60014

Please note: include signed registration form

Drive Up Window

A convenient drive up window is located on the east side of the Administration Building and available during business hours.

24 Hour Drop Box

Drop box is located on the east side of the Park District Administration Building, next to the drive up window.


Q. What are the general hours for all parks?

A. All Crystal Lake Park District parks are open every day from 9 AM -DUSK, unless there is a special event scheduled.


Q. How do I get directions to a Park or Facility?

A. An interactive map can be found in the Places to Go tab of the website. The Crystal Lake Park District brochure includes a map with all the parks and facility locations.


Q. How do I obtain a copy of the most recent activity guide?

A. The activity guide is mailed to all Crystal Lake residents residing in the 60012 and 60014 zip codes, as well as any other Crystal Lake Park District residents. The activity guide is also available through the link on the front page of this website. The Crystal Lake Park District produces three guides each year:

Summer: distributed late April
Fall: distributed early August
Winter/Spring: distributed mid November


Q. Why does my neighbor get his/her activity guide before I do?

A. Activity guides are mailed via the Crystal Lake Post Office via postal route saturation. This means that rarely will every resident get his/her brochure at precisely the same time. The guide is available online at 9 am on the first day of scheduled delivery with the post office. A range of expected delivery dates are posted on the Crystal Lake Park District Community Events sign located at the Administrative Office, as well as, at other park district facilities.


Q. Can I use my credit card to register?

A. Yes, we accept Visa, MasterCard, Discover and American Express. You may also pay by debit card, personal check, or cash. Please do not send cash through the mail. You may use your credit card for fax and online registrations as well.


Q. What are your refund policies?

A. Satisfaction Guarantee Policy: he Crystal Lake Park District guarantees that you will be satisfied with the recreation programs and activities in which you participate. If you are not satisfied for any reason, tell us and we will arrange the best course of action for you. Our goal is to satisfy ALL customers.

Request a form in person or print one via the the button below
Crystal Lake Park District Administrative Office, 1 E. Crystal Lake Avenue, Crystal Lake, IL 60014

1. The Crystal Lake Park District reserves the right to cancel any class with insufficient enrollment. When this occurs, an automatic and total refund is issued to each participant in the program.
2. Refund requests must be submitted in writing to the Park District Office, in person or via email.
3. All refunds are subject to a $5 Administrative Service Fee, except under the following circumstances:
* Request for refund is due to a satisfaction issue
* Refund is initiated by the Park District
* Doctor's note is submitted with request
* Refund request is made PRIOR to registration deadline (refer to deadline listed in brochure)
4. Refund requests are approved by the Recreation Supervisor. If request is made after the registrations deadline, a $5 administrative service fee will apply and the remaining refund will be prorated.
5. Over payments or refunds of less than $5 will not be issued unless the Crystal Lake Park District has cancelled the program.
6. Participants may transfer money from one program to one other program within the current brochure, minus money retained for classes that may have taken place, or the participant attended. Extended Time, Summer Camp, Extended Time Camp, and Preschool tuition may not be transferred to other programs.
7. Activity/events at The Racket Club, Preschool, Extended Time, Camp and Trips are excluded from this refund policy and have their own separate policy.
8. Refunds will not be given after a program has ended.
9. Refund will be processed and issued with 14 business days. Payments made by charge cards are credited to the credit card.

REFUND FORM


Q. How can I know if a class is age appropriate for my child?

A. Listed with every class is an age and/or grade designation that notifies interested participants the age demographics for each class or program. This designation is necessary for several reasons. First, the class or activity is specifically designed for a certain age group. Second, we have found that participants enjoy and get more out of an activity when interacting with peer groups of similar ages. Third, generally people feel more comfortable around people their own age and will enjoy the activity in opportunities that provide this outlet. Last, concerns of safety and fair playing become issues when mixing age groups especially in youth. We thank you for your cooperation in this matter and hope you enjoy your recreational opportunities here at the Crystal Lake Park District.


Q. If I want to suggest a class for the park district to offer, or if I want to teach a specific class, how do I go about doing this?

A. The Crystal Lake Park District is continually searching for talented individuals to instruct classes in all areas. You may either call the Park District at 815-459-0680 and ask to speak to the supervisor in charge of your area of interest, or email the supervisor. Click the About Us/Staff Directory tab.


Q. Are there any current job opportunities available at the Park District?

A. The Crystal Lake Park District is the largest employer of students on a seasonal basis and during the summer in the Crystal Lake area. During the summer, the Park District needs youth sports coaches, day camp counselors, specialized recreational leaders, lifeguards, concession and park maintenance employees. Employment applications can be submitted online only. For more information, please call 815.459.0680 ext. 1202.


Q. How do I make a donation to the Park District?

A. Contact our Sponsorship Coordinator, Sherri Van Vlierbergen for details regarding donations and sponsorships for Crystal Lake Park District events and activities.


Q. Who do I call concerning problems in my neighborhood park?

A. If the problem involves the maintenance of the park, please call or email Randy Knipfel at (815) 477-5007. If the problem involves safety or vandalism, the Crystal Lake Park District's full-time, year-round park police department works closely with the Crystal Lake and Village of Lakewood police to keep parks and facilities safe. If at any time you see suspicious activities, please call 815.459.0680. After business hours, please call the Crystal Lake Police Department, 815.455.2313 to report any problems. Our officer will receive a radio message and will handle the situation.


Q. I have a new address, how do I make sure the Park District has my correct information?

A. Please call the Park District office at 815.459.0680 to give the staff your new information, or email asandor@crystallakeparks.org. If you have an online account, you can also make any changes to your household by going to Registration pages and following the link to update your household profile.


Q. How do I know if classes are cancelled?

A. In the event that your class is cancelled, you will receive a phone call from the program instructor or sign up for our alert system at rainoutline.com and follow the prompts.


Q. Are there volunteer opportunities at the Park District?

A. Volunteers play an important role in every public agency, and a park district is no exception. The park district uses volunteers for its many special events and activities. Contact the Crystal Lake Park District at 815.459.0680 ext. 1202.


Q. Is there financial assistance available for individuals in need to pay for recreation activities?

A. The Crystal Lake Park District recognizes that there are families in our community who suffer economic setbacks which prevent their children from joining our programs. We offer class scholarships for Crystal Lake Park District residents to help those in need. For more information, please call Kim Buscemi, Manager of Recreation Services, 815.459.0680 ext. 1217.


Q. Does the Park District have insurance, and what is my liability?

A. The Crystal Lake Park District does not provide insurance coverage for injuries suffered while using park facilities.

The Crystal Lake Park District is committed to conducting its recreation programs in a safe manner and holds the safety of participants in high regard. The Crystal Lake Park District continually strives to reduce such risks and insists that all participants follow safety rules and instructions that are designed to protect the participants' safety. However, participants and parents/guardians of minors registering for this program/activity must recognize that there is an inherent risk of injury when choosing to participate in recreational activities.

You are solely responsible for determining if you or your minor child/ward are physically fit and/or skilled for the activities contemplated by this agreement. It is always advisable, especially if the participant is pregnant, disabled in any way or recently suffered an illness, injury or impairment, to consult a physician before undertaking any physical activity.


Q. How do I know if I am a resident of the Crystal Lake Park District?

A. Check your tax bill, or call the Park District Office at 815.459.0680.


Q. Is fishing allowed at Main and West Beach?

A. Yes, the park district offers gate keys to residents who want to fish at Main or West Park beaches before the parks open at 9 AM. Complete information about purchasing a Boat Key Card is under the About Us/Administrative Services tab.


Q. I have a boat and want to take it out on Crystal Lake, is this allowed?

A. Yes, Crystal Lake Park Districts Residents only may boat on Crystal Lake. Park District resident boat owners must purchase a new key each year to use the Main or West Park launch ramps. Complete information about purchasing a Boat Key Card can be found under the About Us/Administrative Services tab.


Q. I have heard sirens go off at Lippold Park, what is this?

A. The Crystal Lake Park District has installed a THOR GUARD Lightning Prediction System. The base unit is on the roof of the Soccer Federation's soccer house. Satellite units are placed at Lippold Park Family Golf Center, Main Beach, and West Beach, as these sites are within a two-mile radius of the base unit. This system predicts when conditions indicate the potential for a lightning strike; it will give a warning eight to 20 minutes in advance of a potential strike, so that everyone can take shelter.

When it senses the potential for a lightning strike-THOR GUARD will sound a 15 second siren and the strobe light on top of the unit will go off. The strobe light stays on as long as there is danger of a potential strike. Everyone must seek shelter immediately in a building or non-convertible automobile.

When the potential for lightning has passed- THOR GUARD sounds three (3) blasts of the siren and the strobe light turns off. This may be as soon as 10 minutes after the system has gone off.

When the THOR GUARD sounds the warning siren and the strobe light is on:

  1. All activities will stop immediately.
  2. It is recommended that park patrons seek shelter in their cars (with the windows rolled up) or in a building. Patrons should avoid areas that are higher than the surrounding landscape, they should not use a tree for shelter, and they should keep away from metal objects such as bicycles, golf clubs, fences, umbrellas, etc.
  3. Even if the weather appears not to be threatening, everyone should seek shelter. People have been struck, in the past, by a bolt out of the blue. A bolt out of the blue is one that strikes when the sky is clear.
  4. Remain in the shelter until the THOR GUARD sounds three blasts of the siren and the strobe light turns off, signaling the all-clear.

CAUTION:
The THOR GUARD System helps assess the conditions. Neither the signal nor the system is intended to guarantee that conditions are safe. If the weather is threatening and no warning signal is heard or seen, use good judgment and take shelter. Do not wait for the warning signal to activate, as the system can malfunction.


Q. Does the Crystal Lake Park District sell Illinois hunting and fishing licenses?

A. Beginning March 1, 2019 the Crystal Lake Park District will no longer sell Illinois licenses through the Illinois Department of Natural Resources (IDNR). Patrons can purchase their Illinois licenses on the IDNR website beginning March 1. There is a list of agencies in the area for the purchase of special permits on the IDNR website.


Q. I have a great photo from a park district program. Can you use it?

A. Yes! We would love to see it and possibly use it in upcoming publications. Contact Jenny Leech at 815.459.0680 ext. 1212 or email at jleech@crystallakeparks.org. Submit photos of yourself, your family, or of a general activity taking place within a Crystal Lake Park District program, special event, park or facility. If your photo is selected, we will highlight the photo with a caption giving recognition to the photographer and what the photo represents.

By submitting photos to the Crystal Lake Park District, you are giving your permission for publication. Photos become the property of the Crystal Lake Park District. The Crystal Lake Park District uses pictures of participants to publicize recreation opportunities. If you do not want a picture taken, please tell our photographer. If the picture has already been taken, please contact the Park District at 815.459.0680 ext. 1212.